Product Advisor
A guided conversation that helps a customer choose from a catalogue too large to browse.
What we do
We turn your product sheet into your best salesperson, asking the right three questions and naming two or three products, with guardrails that refuse anything medical.
The problem
113 products, 17 categories, 196 sizes. Customers could not choose. Every question landed on whoever was staffing chat that evening, and the answer changed depending on who replied.
The fix
A conversation on the brand's own site that behaves like the best salesperson they have. It asks what the animal is, how many, and the monthly budget, then names two or three products and says why.
How it was built
Three layers: rules that pick from the real product codes, language that does the talking, guardrails that refuse health questions. The catalogue stays a spreadsheet the brand edits and the tool only reads. Recognising a photo of a bag costs about two satang.
What it left behind
The product knowledge stayed with the client. Had the tool held the catalogue inside itself, every price change would have become a support ticket.