Complaint Report
Every complaint of the last six months, grouped and ranked by what it actually costs you.
What we do
We pull five channels into one pile, cluster by what went wrong, and rank it with real quotes attached so the meeting cannot argue with it.
The problem
Complaints arrive in five places: chat, marketplace reviews, comments, the phone and the counter. Each one is answered and then it is gone. Ask the owner what the top three problems are and you get an opinion, not a count.
The fix
Everything customers said in six months, pulled into one pile, grouped by what actually happened and ranked by how often and how expensive. Each group carries real quotes, so the ranking cannot be argued with in the meeting.
How it was built
Nothing is automated. No replies are sent by anyone but your staff, exactly as now. It runs once. There is nothing to maintain, nothing to subscribe to and nothing that can break at two in the morning.